Ticketmaster Rewrites Refund Policy And We Say “BOO!”

And we thought all those extra fees were the worst thing they could do us concert goers….

Ticketmaster’s website used to say you could get a refund if an event is “postponed, rescheduled, or canceled.” Now, it just says, “canceled.” And that has many of us ticket holders upset.

The New York Times first reported the discrepancy. The language was changed just before most events were called off or pushed back amid the coronavirus outbreak.

Tami Combs, a 58-year-old yoga instructor from Indiana, bought concert tickets to see the Rolling Stones, Elton John, Chicago and Sturgill Simpson this year.

But after the coronavirus pandemic struck, the concerts were postponed — one by seven months, the rest indefinitely. She now wants her money back, but says she is having trouble getting a refund from Ticketmaster.

“I have about $3,000 tied up in these tickets,” Ms. Combs said in an interview. “This is my money that they are holding hostage.”

The change also comes as another ticket broker – StubHub – finds itself embroiled in a lawsuit for providing 120% vouchers in lieu of refunds.

Are you willing to to wait until 2021 for a rescheduled show or do you want your money?

Susan Saunders 4/14/20

Susan Saunders signature